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John Tingle

Patient safety reports and crisis events round up

I have said before in my BJN column that the NHS is no sloth when it comes to developing patient safety initiatives, policies and reports. The problem is that these so often seem to falter at the...

Shifting the mindset in the NHS complaints system

History has not served the NHS complaints system well. There have been many reports about NHS complaints going back to 1994 and the Wilson report, Being Heard, saying the same or similar things about...

Towards a safer NHS in 2020?

The NHS and other patient safety stakeholder organisations have been consistent over the years in producing well-thought-out and articulate patient safety policy plans while at the same time major...

The relevance of law to patient safety education and training

‘HEE will work with NHS Improvement and NHS England to produce the best informed and safety-focused workforce in the world. Developing a consistent national patient safety syllabus to apply across a...

Worthy of the ‘global leader’ hype, or are we seeing the tip of the iceberg?

‘Hundreds of families whose babies died or were seriously injured at the Shrewsbury and Telford Hospital Trust do not even know their cases have been identified for investigation in the biggest...

Urgent and emergency care: patient safety and quality issues

There seems to be no shortage of reports looking at urgent and emergency care provision and how to make good, how to re-cast service provision in the face of demand on resources. The problems facing...

The state of NHS care in England

The CQC (2019) presents a useful and real-time picture of health and social care in England. The report looks at trends and shares examples of outstanding, good and poor care practices. Like all CQC...

Getting lost in the maze of NHS patient safety publications and initiatives

What is worrying is that when we look at patient safety policy developments and initiatives such as World Patient Safety Day the general public does not seem to know much about the problem. This is...

A global problem of epic proportions

‘World Patient Safety Day provides a focal point for healthcare and patient safety bodies, all over the world, to recognise the work they are doing and to share intelligence and resources with other...

An end-of-year report card for the Care Quality Commission

In 2018/2019 the CQC carried out more than 17 000 inspections across all sectors. These inspections included first inspections, re-inspections and focused inspections. There were 3903 inspections of...

An end-of-year report card from NHS Resolution

‘… which dispute the idea that the NHSLA resolves claims “as quickly and cost-effectively as practicable,” and argue instead that the NHSLA often fails to settle cases proactively and is therefore...

Embedding a just and learning culture in the NHS

NHS Resolution has just published guidance on ‘Being fair: supporting a just and learning culture for staff, patients and carers following incidents in the NHS’ (Chaffer et al, 2019)..

The new NHS patient safety strategy

NHS patient safety policies come and go, accompanied by the creation of new NHS organisations, policy refinement and repeated calls to arms for NHS staff to embrace the concept of a patient-centric...

Testing the temperature of patient safety in the NHS

All nurses and doctors must demonstrate a reasonable personal patient safety updating regimen within their own clinical practice areas. The codes of professional conduct require reflective, safe,...

Running to stand still with patient safety in the NHS?

‘Professional and/or geographic isolation. Weak leadership. Interpersonal, and sometimes inter-professional, conflict. Failures in communication. A reluctance to listen to patients, families and...

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