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John Tingle

Trends in NHS complaint handling: the toxic cocktail still exists

Clwyd and Hart (2013), in their independent review, discussed evidence given to them by the PHSO, which characterised well the central problems facing the NHS in the way it handles complaints. The...

View from the top: the health secretary's views on patient safety

In a speech on 6 February 2019, Secretary of State for Health and Social Care, Matt Hancock, stated that we trust nurses and doctors more than any other profession (Department of Health and Social...

The role of the NHS Constitution in balancing the care equation

The NHS Constitution for England (Department of Health, 2015) can be seen as an attempt to balance the healthcare equation. Rights and pledges for patients, the public and NHS staff are set out, as...

Patient safety in the NHS: opening the door to change

The consultation paper has some thoughtful provisions. Three principles underpin the strategy: a just culture; openness and transparency; and continuous improvement..

Taking the temperature of patient safety in the NHS

The Care Quality Commission (CQC) annual report on the state of health care and adult social care in England for 2017/18 helps provide this overview and baseline assessment. The picture painted by the...

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