This website is intended for healthcare professionals

Poor communication

Reflecting on the communication process in health care. Part 2: the management of complaints

Receiving a complaint is a challenge and could be construed not as a negative, but as a positive, if it has prompted reflection on the issue of concern, and enabled the nurse to evaluate the...

Why choose British Journal of Nursing?

BJN provides nurses with an evidence base for clinical practice and a platform for professional development. It shares the information and advice that is key to unlocking your full potential.

What's included

  • Clinical expertise

  • Peer-reviewed research

  • Best practice guidance

  • CPD support

Subscriptions start:

From £13.75 GBP