References

Behavioural Insights Team for NHS Resolution. Behavioural insights into patient motivation to make a claim for clinical negligence. Final report. 2018. https://tinyurl.com/2p95az3a (accessed 16 March 2022)

Understanding the drivers of litigation in health services. 2018. https://tinyurl.com/4w27n6ap (accessed 16 March 2022)

Care Quality Commission. Opening the door to change: NHS safety culture and the need for transformation. 2018. https://tinyurl.com/5n694w3w (accessed 16 March 2022)

16 ways to improve your communication skills with patients. 2020. https://tinyurl.com/m4px57us (accessed 16 March 2022)

First do no harm: The report of the Independent Medicines and Medical Devices Safety Review, chaired by Baroness Cumberlege. 2020. https://tinyurl.com/y3sz8rcg (accessed 16 March 2022)

Learning from litigation claims: the Getting It Right First Time (GIRFT) and NHS Resolution best practice guide for clinicians and managers. 2021. https://tinyurl.com/4ndxb58t (accessed 16 March 2022)

NHS England/NHS Improvement. Good communication with patients waiting for care. Version 2. 2021. https://tinyurl.com/bdfdjfpx (accessed 16 March 2022)

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Patient safety unplugged: going back to basics

24 March 2022
6 min read
Volume 31 · Issue 6

Abstract

John Tingle and Amanda Cattini discuss the issue of patient communication and argue that we should not forget about the basics of patient safety when developing policy and designing education and training

Patient safety has become a recognised and valued academic discipline. There is a developing body of knowledge attached to it, and reports discussed in this column have generally offered thoughtful and well-researched information, conclusions, recommendations, and advice. Patient safety has many aspects to it—subjects covered can include psychology, law, ethics, sociology, business subjects such as leadership skills, change management and communication studies, as well as the health sciences, medicine, nursing and allied professions.

In researching patient safety and looking at helpful tools and trends there is a lot of deep thinking to do. The area is a complex one with competing underpinning conceptual theories. There is also a lot of sometimes quite complex information to unpack and to practically apply. Not every suggestion that an author or contributor makes in a research paper can be or even should be adopted. Ideas need to be rigorously tested, reviewed and discussed. There will nearly always be a countervailing viewpoint to consider. Such is the nature of academic discourse.

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